Where do you ship?
We ship to 10 countries and regions: Japan, South Korea, Hong Kong, Singapore, Malaysia, Thailand, Philippines, Vietnam, the United States and Australia.
How are orders shipped?
All orders are shipped by air.
How long will it take to get my order?
Processing takes 1–2 business days. After shipment, delivery takes about 7–9 business days to Japan, South Korea, Hong Kong, Singapore, Malaysia, Thailand, Philippines, Vietnam, and 8–12 business days to the United States and Australia. Times may vary due to customs or holidays.
How much is shipping?
Japan, South Korea, Hong Kong, Singapore, Malaysia, Thailand, Philippines, Vietnam: USD 2 for orders of USD 16 or less, free for orders over USD 16. United States: USD 8.90–54.90 by weight, free for orders of USD 80 or more. Australia: USD 11.90–62.90 by weight. See our Shipping Policy for details.
Can I track my order?
Yes. We email you a tracking number once your order ships. Tracking may take 3–5 business days to appear.
Will I pay customs duties?
Depending on the destination, duties or import taxes may apply and are paid by the recipient.
Can I change my address or cancel my order?
Yes, before the order ships — please contact us. Orders cannot be changed or canceled after shipment.
Can I return an item?
Returns are accepted within 30 days of delivery for unused items with tags in their original packaging. Please contact us before sending anything back. See our Refund Policy for details.
What if my parcel is lost or damaged?
Contact us if your parcel has not arrived 10 business days after the estimated delivery time, or if it arrives damaged (send photos within 24 hours). We will refund, reship or replace it.
How can I contact you?
Email support@bloomshown.com or call +86 15860392973 (Monday–Friday, 10:00 AM–6:00 PM, GMT+8).