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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at mucctrading@gmail.com. Returns should be sent to the following address:

[Insert Return Address Here]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at mucctrading@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before purchasing.

Unfortunately, we cannot accept returns on:

  • Sale items
  • Gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

14-Day Cooling-Off Period for European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund is approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 16 business days have passed since your return was approved, please contact us at mucctrading@gmail.com.